How to write essays in college
Topic Sentence Writing Paper For Kindergarten
Tuesday, August 25, 2020
Maritime Commerce Essay Example | Topics and Well Written Essays - 2750 words
Sea Commerce - Essay Example The late seventeenth century saw the entrenchment of the United Kingdom as the preeminent ace of the world oceans. Explicitly by 1880, UK had gladly exhibited the world's biggest maritime and trade armadas just as the greatest abroad realm the world has ever observed since Alexander the Great (Killingray 2004, p. 1). The Industrial Revolution and the growing slave exchange required an expanded exportation of fabricated merchandise. Outside UK, the remainder of the world was flung in a worldwide arrangement of extending business. These required route laws, sea exchange laws and global clash of laws to settle the expanding difficulty and conflicts between the gatherings to oceanic exchange for example the normal bearers , the shippers and the proctors who more often than not spoke to purchasers or merchants of items. Today, sea exchange has been confounded with the sea transportation of unsafe cargoes that realizes debasement on the planet biological and ecological framework also wanton devastation, ruin and loss of lives. With the beginning of g
Saturday, August 22, 2020
You have 4 choices Annotated Bibliography Example | Topics and Well Written Essays - 500 words
You have 4 options - Annotated Bibliography Example Numerous individuals are enduring on the grounds that they can't get to clinical treatment to check and keep up the illness in light of the fact that their personality brings strife. Clinical treatment of malignant growth has gotten one-sided since in some occurrence, it has gotten hard to get to clinical treatment because of their skin shading or their financial status. In this bit of writing, the writer has depicted malignant growth in the entirety of its structures. He has additionally referenced that malignant growth is a costly malady and requires to be kept up. With the absence of funds, numerous individuals have been kept separate from treatment since they can't stand to pay for chemotherapy and other related strategies for treatment. In the United States of America, the racial and ethnic gatherings who are minorities are the most probable individuals to bite the dust from the advancement of malignant growth since they can't have the option to get to clinical consideration and furthermore in light of the fact that they are of an alternate race. Because of the inconsistencies in malignant growth treatment and anticipation, numerous individuals are biting the dust regularly in view of their failure to get to clinical consideration. The majority of the abberations are brought about by components, for example, low monetary class, an individualsââ¬â¢ culture, and the most pervasive is neediness. Nancy E. Adler and Ann E.K. Page, Cancer care for the entire patient : meeting psychosocial wellbeing needs/Committee on Psychosocial Services to Cancer Patients/Families in a Community Setting, Board on Health Care Services, Washington, D.C: National Academic Press, 2008. Monetary ability with regards to the clinical treatment and counteraction of malignancy is a factor that is considered by, unfortunately to state, larger part of the offices that offer disease treatment. The reason for the article above is to make mindfulness and show individuals that making a decision about an individual by their budgetary status makes the entire thought of treatment wrong. For a long time, the individuals who have been viewed as poor have been rejected
Monday, August 3, 2020
We need your transcripts, new Illini!
We need your transcripts, new Illini! Happy summer! I hope your summer break is off to a great start. Summer is often a time to relax and have fun, but dont go into full relaxation summer mode yet, because we still need a couple things from youâ"including your transcripts. As always, were here to walk you through the process. When What We Need Our office needs yourofficial, final high school transcripts by July 10. To be considered final, they must include your grades for years 9 through 12 and a confirmation of graduation. If your final transcripts wonât be ready by our deadline, you must send an official transcript with your grades from years 9 to 11 by July 10, followed by your final transcript as soon as itâs available. Your high school may send your transcripts through an electronic transcript vendor. If your school doesnt work with a vendor and is a U.S. school, your counselor or registrar can email a PDF directly to etranscript@illinois.edu using their school account. Your high school can also mail official paper copies directly to the Office of Undergraduate Admissions. Unfortunately, we do not accept electronic transcripts emailed directly from students or from international institutions. Special Cases Now, there may be some special cases when you need to send additional materials to our office. See below for some situations you may run into. Be sure to read through all of the points! Multiple U.S. High Schools If youâve attended multiple U.S. high schools and your current school doesnât list the grades from your previous school, you should send transcripts from both your current and previous high school. You only need to send us your final high school transcripts if your current school already includes the grades from your previous school, Dual Credit Classes If you took adual credit class, have the institution thats awarding credit send us your official transcript. Even if the coursework shows up on your high school transcripts, we need this transcript to award collegecredit. International High Schools We need an official transcript for any international school you attended, and it needs to be issued directly from that school. If your school had an exam-based curriculum such as IB, A-Levels, Standard X/XII, etc.,see those sections below. Weâll also accept a true, certified copy of the original issued from your current school if you arenât able to get an official copy from the issuing institution. If youve completed multiple curriculums, please review any relevant information below.Again, we do not accept electronic copies of international transcripts. AP Tests These scores are sent electronically and directly from the testing agency. Contact CollegeBoard to have these scores sent to the Office of Undergraduate Admissions. International Baccalaureate If youâre a student at an IB school, you need to send us yourtranscripts so we can verify term grades. If youre at an international school, you may also need to include your IB Diploma Certificate to verify a date of school completion. IB exam results should be sent toMeasurement Evaluationforcredit on campus. British System (GCSE/IGCSE/O Levels/A Levels) Your official final results must be sent to the Office of Undergraduate Admissions, either by the testing agency or as a certified copy from your school. We understand that official results for these exams arent typically available until August. Please send everything else to us in the meantime. Although you may use your statement of results to show your high school completion, we cant award credit based on this document. We need the final, official certificate.When you receive the final certificate, bring it to the Office of Undergraduate Admissions and we will make a certified, true copy for our records. Indian Standard X XII Exams Have yourschool, ministry of education, or EducationUSA advisor send us a certified copy of yourofficial board examination results. Transcripts Without Graduation Dates Some international schools do not include graduation dates on final high school transcripts. In this case, please include your graduation certificate with your final transcript. Translations Records not issued in English must be accompanied by an English translation thats certified by an appropriate school official, official translator, and U.S. embassy or consulate official. It can take two to three weeks for your transcripts to be sent and processed into our system. You can check to see if weâve received your documents by looking at your Admitted Student Checklist in myIllini. If youâre confused about any part of the process, always feel free to contact our office and ask! Logan Admissions Counselor I graduated from Joliet Junior College with an Associate of Arts and from Illinois with a Bachelor of Science in Agriculture Leadership and Education. I'm currently pursuing my Master of Education in Higher Education. I grew up on a small livestock and grain farm in Central Illinois.
Saturday, May 23, 2020
Essay on The Real Hero of Titus Andronicus - 1812 Words
The Real Hero of Titus Andronicus I found Rome a city of bricks and left it a city of marble -Augustus Caesar (63 BC - 14 AD) In his essay, Titus Andronicus and the Mythos of Shakespeares Rome, Robert Miola uncovers and explores the myths Shakespeare uses as bedrock for the background and plot of his first Roman tragedy, Titus Andronicus. Most notably, Miola discusses two Ovidian myths, The Rape of Philomela and The Worlds Four Ages. The Rape provides Shakespeare with his basic characters and the events involving Lavinia, his Philomela, while Ovids fourth age of iron describes Shakespeares physical Rome, a quintessentially iron city, writes Miola, a military establishment protected by walls and filled with sword-carryingâ⬠¦show more contentâ⬠¦Rather than this being a singular interpretation, I think my reading directly supports the heterogeneity of the citys... character of which Miola speaks. All the persons Shakespeare depicts in Titus are two dimensional, either good or bad. The dividing line falls between those who support Titus, the tragic warrior hero, and those on the side of Tamora, the evil Queen-empress. The former are noble and selfless, demonstrating roman pietas, while the latter are ignoble and selfish. In Jack E. Reeses essay, The Formalization of Horror in Titus Andronicus, he makes the point that Tamora and her sons allegorical dressing-up as Revenge, Murder, and Rapine can be viewed as a symbol of the characterization of the entire work (Horror 79). In this scene, they are as they are, the symbol is exactly the same as the person. The only two characters who might be said to escape the dichotomy are Titus and Aaron the Moor. In Rome, Titus sacrifices both his son and his daughter, says Miola, on the alter of his own personal honor (Family 67). It is fair to say that personal honor is his concern in killing his offspring, for Mutius represents shameful fil ial disobedience (or mutiny) and Lavinia represents his inability to protect her and is a reminder of a shameful act done not only to her, but to her whole Andronici family too. ItShow MoreRelatedAnalysis Of The Book Coriolanus And Titus Andronicus 1476 Words à |à 6 PagesCoriolanus and Titus Andronicus are Roman warrior-heroes who both become maniacal revengers when Rome rejects them. Titus sees his revenge carried out, while Coriolanus gives up to his mother before his revenge is achieved. While Titusââ¬â¢ decisions allow him to experience victory and defeat, Coriolanusââ¬â¢ decisions cheat him out of the victory of revenge and he experiences only defeat at the hand of his once enemy, Aufidus. Firstly, the Romeââ¬â¢s that Coriolanus and Titus come from are very different placeRead More Male Dishonor as Guilt and Shame in The Rape of Lucrece Essay1793 Words à |à 8 Pagesvirginity or chastity is imagined as an object that can be owned, rape becomes a property crime , consisting in the theft of a womanââ¬â¢s virtue from its rightful owner, her male guardian. Bernice Harris articulates this view with respect to Titus Andronicus: The definition of the word is based on ownership: ââ¬Ërapeââ¬â¢ is an appropriate term only if what is taken is not rightfully owned (388). The man who can claim ownership of a woman is subsequently dishonored when she is violated: ââ¬ËHonour,ââ¬â¢ thenRead MoreOthello Research Paper1226 Words à |à 5 Pagescharacters that are most racist refer to Othello by his real name less than the people who are least racist. ââ¬Å"Othelloââ¬â¢s blackness is not only a mark of his physical alienation but a symbol, to which every character in the play himself included must respondâ⬠(Berry, 1990). Othello does not refer to himself as African but rather as an exotic Venetian. Other characters do not see Othello as that. Many characters call Othello numerous names other than his real one. ââ¬Å"For Iago Othel lo is an old black ram, theRead MoreShakespeare s Speech From Much Ado About Nothing Essay1850 Words à |à 8 Pageswho made one of the first your mother jokes? It definitely was not a 90 s rapper. After a three-and-a-half thousand year old Babylonian tablet (Vincent), Shakespeare was the next to coin the phrase in one of his perhaps lesser known tales, Titus Andronicus. It is unlikely that too many people realized this on sight, as the humor was buried in an extremely haughty version of English as well as a very heated argument between characters, but the line was indeed said. Shakespeare was like that; heRead MoreComedy and Tragedy According to Aristotle1912 Words à |à 8 Pagesexpectations of plot and character than with a requirement for lewd jokes or cartoonish pratfalls. In essence: A comedy is a story of the rise in fortune of a sympathetic central character. à à à The comic hero à à à Of course this definition doesn t mean that the main character in a comedy has to be a spotless hero in the classic sense. It only means that she (or he) must display at least the minimal level of personal charm or worth of character it takes to win the audience s basic approval and support. TheRead MoreLiterary Language2255 Words à |à 9 Pageseven then, the message is not always clear. Tools of Literary language The literary language is different to that of instrumental or non-literary language in that it focuses more on the descriptive and endeavors to dramatize or make an episode so real that the reader is hooked and drawn into it. Literary modes are not interested in telling the truth, if truth exists at all, bur rather with dramatizing so that the reader gets swept along and into the incident. To that end, it uses various tools toRead MoreEssay on Shakespeare as a Real Man in Shakespeare in Love2553 Words à |à 11 PagesShakespeare as a Real Man in Shakespeare in Love Shakespeare has been presented in myriad versions, from the traditional to the almost unrecognizable. Directors and actors have adapted him as long as his plays have been performed. Some feel that without Shakespeareà ´s original poetry, audiences are robbed of the opportunity to experience the cleverness, poetry, and majesty of the language - Shakespeareà ´s genius. Others feel that modern adaptations donà ´t challenge viewersRead MoreHistory of Theatre Lesson Notes Essay5401 Words à |à 22 Pages60 ft in diameter. Old Comedy-first nine pays written by Aristophanes, all while Athens was in a protracted war against its greatest rival, Sparta, commentary on contemporary society, most events couldnââ¬â¢t occur in everyday life, but parallels with real life were clear. Classical Ideal- In Greek artà and culture, the principles of reason, order, harmony, andà balance were most highly valued. These qualities have been associated with ââ¬Å"classicalâ⬠style throughout the history of art,à music, dance, andRead MoreDuchess Of Malf Open Learn10864 Words à |à 44 Pagesï » ¿John Webster, The Duchess of Malfi Introduction 3 Learning outcomes 3 Background 3 Description 4 Act 1: setting the scene 5 Courts ideal and real 5 Discussion 5 Description 8 Bosola the malcontent 8 Discussion 9 Marriage for love: family opposition 10 Discussion 10 Love and marriage: Antonio the steward 13 Discussion 14 Love and marriage: the Duchess 15 Description 16 Description 17 Discussion 19 Act 2: discovery 21 Ferdinand 21 Discussion 22 Conclusion 24 References 24 Further reading 25 Next
Monday, May 11, 2020
The Death Penalty Is A Controversial Issue - 1171 Words
The death penalty is a very controversial topic worldwide. People are either for the death penalty, or against it, and there is usually no changing their mind by introducing arguments that are contrary to their opinion. The death penalty debate is not a new one, ââ¬Å"capital punishment [has been] practiced since colonial times despite persistent debatesâ⬠(Jost). However, it was around the 1960s when countries began to abolish, or strictly restrain the death penalty (Jost). The death penalty has existed many years. However, in recent years a majority of countries in Europe have abolished their death penalty and encouraged the United States and other active death penalty countries to do the same. The United States, however, has kept the death penalty around, and continues to do so, despite evidence that it many not be as effective as they believe it is in deterring crime. The United States has become an anomaly as far as the death penalty goes. The United States continues to re tain the death penalty even though all of their close allies have abolished it. There are significant differences between the practice, retention, and abolition of the death penalty in the United States and countries in Europe, and there are many theories that exist as to why the United States has retained the death penalty and the future of the death penalty in the United States. There are three main goals of the death penalty, which are then used as justifications for continuing to practice the deathShow MoreRelatedDeath Penalty : A Controversial Issue2199 Words à |à 9 Pages2014 Death Penalty When it comes to the topic of the death penalty, most of us will readily agree that itââ¬â¢s a controversial issue. On the one hand, many argue that the death penalty is cost effective. On the other hand, others say that capital punishment deters crime. In my own view, I donââ¬â¢t believe that the death penalty is cost effective or deters crime; capital punishment should not be given as a punishment for criminals who have committed first degree murder In my judgment the death penaltyRead MoreThe Death Penalty Is A Controversial Issue2057 Words à |à 9 Pages Itââ¬â¢s no secret that the death penalty is a very controversial issue in the United States. The death penalty has been around for centuries, but so has the movement to abolish it. Does the death penalty really need to be abolished? or are people just too sensitive to the issue? Origin The death penalty dates as far back as the eighteenth century B.C. The Code of King Hammurabi of Babylon established the death penalty for 25 different crimes. The death penalty was also a part of HittiteRead MoreDeath Penalty: A Controversial Issue727 Words à |à 3 Pagesï » ¿The death penalty has been an issue of controversy, causing many states in America to repeal it and call it inhumane. However, the truth is that many citizens are strongly divided on the issue and have strong opinions on whether the death penalty should indeed be kept and reinforced or whether it should just be abolished altogether. When analyzing this issue from a sociological perspective, conflict theory is best used as an argument against the death penalty. This sociological conflict theory isRead MoreControversial Issues Regarding Juvenile Death Penalty2052 Words à |à 9 PagesOne of the most controversial issues in the rights of juveniles today is addressed in the question, Should the death penal ty be applied to juveniles? For nearly a century the juvenile courts have existed to shield the majority of juvenile offenders from the full weight of criminal law and to protect their entitled special rights and immunities. In the case of kent vs. United states in 1996, Justice Fortas stated some of these special rights which include; Protection from publicity, confinement onlyRead MoreThe Death Penalty Is One Of The Most Controversial Issue1737 Words à |à 7 PagesThe death penalty is one of the most controversial issues. It is an important issue because each side is very significant and they each have strong views. The five main points that will be discussed in this paper are; deterrence, loss of innocent lives, bias, retribution, and quality of the attorney. Both sides will be discussed; reasons to support the death penalty, and reasons not to support the death penalty. For the first point; deterrence, supporters of the penalty say that the death penaltyRead MoreThe Death Pena lty Is One Of The Most Ethical And Controversial Issues1581 Words à |à 7 PagesSome may say the death penalty is one of the most ethical and controversial issues of all time. The issue brings forth anger among many individuals among todays society. This anger has developed over time throughout the history of the death penalty. Over time, the policy has been developed, started and evolved over time. Different states and countries choose to address the penalty differently resulting in more of a controversy. I personally believe that this policy is severely wrong and needsRead MoreDiffering Opinions on the Controversial Death Penalty Issue Essay788 Words à |à 4 PagesThe issue of capital punishment is one that has been in discussion for many years. How can anyone control the life of another human being? The accused may have taken the life of another citizen but what gives anyone the right to take his. This is the main point of the question but it gets vastly more complicat ed as the issue is further investigated. For instance, the psychopath who goes on a murderous rampage might have an abnormality with the frontal lobe of the cortex in his brain. Now, ifRead MoreThe Death Penalty And Wrongful Convictions980 Words à |à 4 PagesThe death penalty has been a controversial topic among society for ages. An issue often brought up when discussing the legality of capital punishment is wrongful convictions. Advocates of the death penalty say that, while wrongful convictions are an issue, those few cases do not outweigh the need for lawful execution of felons who are, without a doubt, guilty. On the other hand, the opponents argue that the death penalty is wrong from both a legal and moral standpoint, an ineffective form of punishmentRead MoreCapital Punishment On Trial : Furman V. Georgia And The Death Penalty985 Words à |à 4 Pagesthe Death Penalty in Modern America, he discussed the case of Furman v. Georgia. He explores the controversy that capital punishment holds in the United States of America. The death penalty has been in practice for many centuries. For example, ââ¬Å"In Massachusetts, where religion had played a key role in settlement, crimes like blasphemy, witchcraft, sodomy, adultery, and incest became capital offenses, through juries sometimes hesitated to convictâ⬠(Oshinsky, 2010). For the punishment of death theseRead MoreEssay on Death Penalty1342 Words à |à 6 PagesCapital Punishment Capital Punishment: a.k.a. the death penalty. To kill or not to kill. This is an extremely controversial question in todayââ¬â¢s society. The number of people who are for it still believe in the saying, ââ¬Å" an eye for an eye, a tooth for a tooth.â⬠These are the people who feel if you intentionally take the life of someone else, then yours should be taken as well. But then there are the other number of people who feel the death penalty should be banned because of its cruel and unjust
Wednesday, May 6, 2020
A Note on the Growth of Research in Service Operations Management Free Essays
string(180) " distinct service operations articles \(see the Appendix for a complete list\) and recorded information on the author\(s\) and author af\? liation\(s\) at the time of publication\." PRODUCTION AND OPERATIONS MANAGEMENT Vol. 16, No. 6, November-December 2007, pp. We will write a custom essay sample on A Note on the Growth of Research in Service Operations Management or any similar topic only for you Order Now 780 ââ¬â790 issn 1059-1478 07 1606 780$1. 25 POMS doi 10. 3401/poms. à © 2007 Production and Operations Management Society A Note on the Growth of Research in Service Operations Management Jeffery S. Smith â⬠¢ Kirk R. Karwan â⬠¢ Robert E. Markland Department of Marketing, Florida State University, Rovetta Business Building, Tallahassee, Florida 32306, USA Department of Business and Accounting, Furman University, 3300 Poinsett Highway, Greenville, South Carolina 29613, USA Management Science Department, Moore School of Business, University of South Carolina, 1705 College Street, Columbia, South Carolina 29208, USA jssmith@cob. fsu. edu â⬠¢kirk. karwan@furman. edu â⬠¢bobbym@moore. sc. edu e present an empirical assessment of the productivity of individuals and institutions in terms of service operations management (SOM) research. We reviewed ? ve mainstream operations management journals over a 17-year time period to generate a sample of 463 articles related to service operations. The results indicate that SOM research has been growing and key contributions are being made by an array of researchers and institutions. Key words: research productivity; research review; service operations Submissions and Acceptance: Original submission: Received November 2005; revisions received July 2006 and October 2007; accepted October 2007 by Aleda Roth. W 1. Introduction The transformation of industrialized economies from a manufacturing base to a service orientation is a continuing phenomenon. The trend is readily apparent in the United States where, by virtually all accounts, over 80% of private sector employment is engaged in some sort of service work (Karmarkar, 2004). Despite this, observers of research in operations management (OM) have long been critical of the ? eld for not transitioning in a similar manner. One study by Pannirselvam et al. (1999) reviewed 1,754 articles between 1992 and 1997 in seven key OM journals and reported only 53 (2. 7%) addressed service-related problems. Roth and Menor (2003) also voiced concern about a paucity of research in presenting a Service Operations Management (SOM) research agenda for the future. Regardless of the exact ? gures, there is clearly enormous potential and need for research in the service operations arena. Recent developments within the discipline are encouraging. For example, Production and Operations Management (POM) and the Production and Operations Management Society (POMS) have taken several steps to facilitate research in service operations. First, the journal recently published three focused issues on 780 service operations. Second, POMS created a society subdivision, the College of Service Operations, that has hosted several national and international meetings. Finally, the journal now has an autonomous editorial department dedicated to service operations. Other initiatives to promote the service operations management ? eld include the establishment of IBMââ¬â¢s Service Science, Management, and Engineering initiative (Spohrer et al. , 2007) and the Institute for Operations Research and Management Science Section on Service Science. To a large extent, the service operations ? eld has long been considered to occupy a niche within operations management. If service operations management researchers are to establish themselves ? rmly within the OM community, it is our contention that their theoretical contributions to leading academic journals must be more widely recognized and their relevance to practice acknowledged. As a part of the effort to encourage this progress, the purpose of this note is twofold: (1) to demonstrate that published work in the key operations journals is indeed showing an upward trend and (2) to facilitate research of individual scholars by identifying the individuals and institutions that have contributed most to the ? ld of service operations. Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 ââ¬â790, à © 2007 Production and Operations Management Society 781 2. Methodology and Results Although much more complex mechanisms exist to measure ââ¬Å"contribution,â⬠we relied on a straightforward approach to assess contrib utions by individuals and institutions. We considered four issues: (1) the time frame for the review, (2) the journals to be included, (3) the metric for productivity, and (4) the means to identify the articles to be included. First, we selected a 17-year time frame beginning with 1990 and running through 2006 because we believed that this interval would provide a comprehensive picture of the service operations ? eld as it has developed, as well as an opportunity to detect any overall trends. Next, we limited our assessment to the outlets identi? ed by the University of Texas at Dallas as the premier journals in operations management (see http://citm. utdallas. edu/ utdrankings/). These include 3 journals dedicated to OM, the Journal of Operations Management (JOM), Manufacturing and Service Operations Management (MSOM), and POM, and two multidisciplinary journals, Management Science (MS) and Operations Research (OR). Third, we assessed scholarly productivity by counting the number of research articles attributable to both individuals and their academic institutions, assigning a weight of 1/n to an author and his or her institution if an article had multiple (ââ¬Å"nâ⬠) authors. The ? al issue to determine was what constituted a SOM article. We ? rst eliminated any article or research note that centered on agriculture, mining, or manufacturing. Then, two authors served as independent judges to determine whether an article employed an operations focus while addressing a service-speci? c problem or situation. In cases where there was disTable 1 Year 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 Totals Service % agreeme nt between the two raters, the third author made the ? al decision. Consequently, an article was excluded if it developed a generic operations model or involved an operations topic that was discussed in a general way and was applicable in either a manufacturing or a service environment. When an article made speci? c reference to service contexts and elaborated on them, it was included. To clarify this point, consider the case of an article investigating an inventory-positioning policy between a manufacturer and a series of retailers. The article would be included as pertaining to service operations if it took the perspective of the retail operation but would be excluded if it took the manufacturing viewpoint. Using this methodology, we identi? ed 463 distinct service operations articles (see the Appendix for a complete list) and recorded information on the author(s) and author af? liation(s) at the time of publication. You read "A Note on the Growth of Research in Service Operations Management" in category "Essay examples" The numerical summary of articles is shown in Table 1, with each journalââ¬â¢s share of service operations articles. Over the 17-year period JOM, MSOM, and POM all exceeded 15% of service articles with respect to the total number of articles published, with OR and MS publishing somewhat smaller percentages. Additionally, there is an upward trend in the total number of service articles appearing in all ? ve journals, with a marked increase in the past 3 years (see Figure 1). With regard to JOM and POM, part of this move is attributable to the publication of special issues, which is a positive development because it demonstrates a heightened emphasis originating at the editorial level. The total number of individuals appearing in the sample pool was 799. In Table 2, we list 27 individuals Distribution of Service Operations Publications by Selected Journal and Year JOM 4 1 n/a 2 1 4 3 1 3 3 6 5 8 3 7 11 13 75 15. 4 MS 3 9 5 4 5 12 4 8 11 15 5 7 3 4 11 16 13 135 6. 5 MSOM n/a n/a n/a n/a n/a n/a n/a n/a n/a 0 3 5 3 1 5 5 6 28 16. 8 OR 10 5 10 12 6 8 6 7 10 5 9 5 8 6 11 16 16 150 10. 1 POM n/a n/a 3 1 2 3 3 2 3 11 2 4 4 14 11 3 9 75 17. 9 Total 17 15 18 19 14 27 16 18 27 34 25 26 26 28 45 51 57 463 Service % 7. 0 6. 7 6. 6 7. 8 5. 9 8. 9 6. 3 7. 0 9. 2 12. 5 9. 0 9. 2 8. 8 10. 7 15. 17. 2 17. 2 10. 0 Note. n/a (not applicable) indicates that no issue was published in the speci? c journal in the target year; totals indicate the sum of all service operations articles in the noted year/journal; service % indicates the representation of service articles in comparison to the total number of articles published. 782 Figure 1 Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 ââ¬â790, à © 2007 Production and Operations Management Society Distribution of Service Articles over the Investigation Period 70 Number of Service Articles 60 50 40 30 20 10 2001 2004 1990 1993 1995 1998 2000 2002 2003 1994 1999 1991 1992 1996 1997 Year who contributed the most articles on SOM in the ? ve journals. We conducted the same analysis by institution, and it resulted in 343 organizations appearing in the sample. Columbia University contributed the most articles, with a score of 16. 17. Massachusetts Institute of Technology, the University of Minnesota, and the University of Pennsylvania followed with productivity scores greater than 12. Table 3 lists the remainder of the 26 most productive institutions. Although clearly dependent upon the journals within the sample, an important conclusion that might Table 2 Name Ward Whitt Gary Thompson Stefanos Zenios Scott Sampson Richard Chase Arnold Barnett Kenneth Boyer Arthur Hill Aleda Roth Robert Shumsky Dimitris Bertsimas Susan Meyer Goldstein Julie Hays Ananth Iyer Andreas Soteriou Cynthia Barnhart Vishal Gaur Deborah Kellogg Larry Jacobs Marshall Fisher Francois Soumis William L Cooper Jean Harvey Serguei Netessine Gerard Cachon Kingshuk Sinha Avishai Mandelbaum Individual Author Contributions Productivity score 8. 0 5. 50 3. 33 3. 33 3. 17 2. 90 2. 67 2. 67 2. 67 2. 53 2. 50 2. 50 2. 50 2. 50 2. 50 2. 42 2. 33 2. 25 2. 20 2. 17 2. 03 2. 00 2. 00 2. 00 1. 83 1. 83 1. 83 be drawn from Tables 2 and 3 is that the key contributions in SOM research are diverse and originate from a broad array of authors and institutions. Many of these authors and institutions are known to approach the ? eld from normative or prescriptive perspectives and othe rs from more empirical or descriptive perspectives. In fact, Gupta, Verma, and Victorino (2006) recently noted that much of the growth in service research has come from studies that completely or partially employed empirical research methodologies. This increased emphasis on empirical studies bodes well for the ââ¬Å"newâ⬠and growing ? eld. Table 3 Institution Institutional Contributions Productivity score 16. 17 16. 05 13. 41 12. 17 8. 75 8. 15 6. 75 6. 67 6. 67 6. 17 5. 77 5. 67 5. 67 5. 58 5. 50 5. 42 4. 95 4. 87 4. 75 4. 70 4. 50 4. 50 4. 42 4. 33 4. 33 4. 08 Columbia University Massachusetts Institute of Technology University of Minnesota University of Pennsylvania University of Southern California Michigan State University University of Texas at Austin Stanford University Purdue University Cornell University Carnegie Mellon University University of North Carolina at Chapel Hill Georgia Institute of Technology University of Utah New York University Harvard University Northern Illinois University University of Rochester Southern Methodist University Naval Postgraduate School ATT University of Cyprus University of California at Los Angeles University of Maryland Vanderbilt University University of Michigan 2006 2005 Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 ââ¬â790, à © 2007 Production and Operations Management Society 783 3. Concluding Comments â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ A variety of forces appear to be stimulating a longexpected increase in research emphasis on service operations management. Because service organizations and issues increasingly dominate the global economy, a greater emphasis on SOM research seems important and inevitable. With operations management journals and related professional societies simultaneously providing visibility for researchers and their efforts, it is likely that we will move forward toward a clearer and more robust SOM research paradigm. Acknowledgments We thank the anonymous reviewers and the editorial team for their insightful comments on earlier drafts of this paper. â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ Appendix Journal of Operations Management â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ Davis, 1990, An analysis of customer satisfaction with waiting times in a two-stage service process. 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Butler, 1996, The operations management role in hospital strategic planning. Klassen, 1996, Scheduling outpatient appointments in a dynamic environment. Youngdahl, 1997, The relationship between service customersââ¬â¢ quality assurance behaviors, satisfaction, and effort. Harvey, 1998, Service quality. Narasimhan, 1998, Reengineering service operations. Soteriou, 1998, Linking the customer contact model to service quality. Simons, 1999, Process design in a down-sizing service operation. Smith, 1999, The relationship of strategy, ? t, productivity, and business performance in a services setting. Stank, 1999, Effect of service supplier performance on â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ satisfaction and loyalty of store managers in the fast food industry. Ketzenberg, 2000, Inventory policy for dense retail outlets. Metters, 2000, A typology of de-coupling strategies in mixed services. Miller, 2000, Service recovery. Sarkis, 2000, An analysis of the operational ef? ciency of major airports in the United States. Seung-Chul, 2000, Flexible bed allocation and performance in the intensive care unit. Verma, 2000, Con? gurations of low-contact services. Boone, 2001, The effect of information technology on learning in professional service organizations. Hays, 2001, A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality. McFadden, 2001, Operations safety. Meyer-Goldstein, 2001, An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria. Pullman, 2001, Service design and operations strategy formulation in multicultural markets. Boyer, 2002, E-services. Cook, 2002, Human issues in service design. Hill, 2002, Research opportunities in service process design. Li, 2002, The impact of strategic operations management decisions on community hospital performance. Menor, 2002, New service development. 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Dittus, 996, Medical resident work schedules. Gerchak, 1996, Reservation planning for elective surgery under uncertain demand for emergency surgery. Jacobs, 1996, Overlapping start-time bands in implicit tour scheduling. Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operatio ns Management 16(6), pp. 780 ââ¬â790, à © 2007 Production and Operations Management Society â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ 785 â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ Archibald, 1997, An optimal policy for a two depot inventory problem with stock transfer. Desaulniers, 1997, Daily aircraft routing and scheduling. Eisenstein, 1997, Garbage collection in Chicago. Gavish, 1997, LEOSââ¬âOptimal satellite launch policies. Mukhopadhyay, 1997, Information technology impact on process output and quality. Sherali, 1997, Static and dynamic time-space strategic models and algorithms for multilevel rail-car ? eet management. 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Deshpande, 2003, A threshold inventory rationing policy for service-differentiated demand classes. Iyer, 2003, A postponement model for demand management. Alagoz, 2004, The optimal timing of living-donor liver transplantation. Avramidis, 2004, Modeling daily arrivals to a telephone call center. Berger, 2004, Long-distance access network design. Felici, 2004, A polyhedral approach for the staff rostering problem. Green, 2004, Improving emergency responsiveness with management science. Ho, 2004, Setting customer expectation in service delivery. Kim, 2004, Managing capacity through reward programs. Lira, 2004, Metaheuristics with local search techniques for retail shelf-space optimization. Sohoni, 2004, Long-range reserve crew manpower planning. Vickery, 2004, The performance implications of media richness in a business-to-business service environment. Whitt, 2004, Ef? ciency-driven heavy-traf? c approximations for many-server queues with abandonments. Aviv, 2005, A partially observed Markov decision process for dynamic pricing. Banker, 2005, Productivity change, technical progress, and relative ef? ciency change in the public accounting industry. 786 â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 ââ¬â790, à © 2007 Production and Operations Management Society â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ Bapna, 2005, Pricing and allocation for quality-differentiated online services. Campbell, 2005, Hub arc location problems. Cook, 2005, Optimal allocation of proposals to reviewers to facilitate effective ranking. Craft, 2005, Analyzing bioterror response logistics. e Jong, 2005, Antecedents and consequences of group potency. G aur, 2005, An econometric analysis of inventory turnover performance in retail services. 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Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 ââ¬â790, à © 2007 Production and Operations Management Society â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ 787 â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ Hof, 1991, A multilevel analysis of production capabilities of the national forest system. Kent, 1991, Natural resource land management planning using large-scale linear programs. Kraay, 1991, Optimal pacing of trains in freight railroads. Kwun, 1991, Joint optimal planning of industrial congeneration and conventional electricity systems. Agnihothri, 1992, Performance evaluation of service territories. Avery, 1992, Optimization of purchase, storage, and transmission contracts for natural gas utilities. Hartley, 1992, Military operations research. Jack, 1992, Design and implementation of an interactive optimization system for telephone network planning. Klimberg, 1992, Improving the effectiveness of FDA drug inspection. Ng, 1992, A multicriteria optimization approach to aircraft loading. Oren, 1992, Design and management of curtailable electricity service to reduce annual peaks. Stroup, 1992, A fuel management model for the airline industry. Weatherford, 1992, A taxonomy and research overview of perishable-asset revenue management. Wollmer, 1992, An airline seat anagement model for a single leg routine when lower fare classes book ? rst. Ball, 1993, A reliability model applied to emergency service vehicle location. Berge, 1993, Demand driven dispatch. Bradley, 1993, Measuring performance in a multiproduct ? rm. Brumelle, 1993, Airline seat allocation with multiple nested fare classe s. Caulkins, 1993, Local drug marketsââ¬â¢ response to focused police enforcement. Caulkins, 1993, The on-time machines. Fleurent, 1993, Allocating games for the NHL using integer programming. Franz, 1993, Scheduling medical residents to rotations. Martin, 1993, Design and implementation of an expert system for controlling health care costs. Rautman, 1993, Scheduling the disposal of nuclear waster material in a geologic repository using the transportation model. Soumis, 1993, A stochastic, multiclass airline network equilibrium model. Terrab, 1993, Strategic ? ow management for air traf? c control. Blanco, 1994, A sea story. Reisman, 1994, Operations research in libraries. Ringel, 1994, A stochastic analysis of state transitions in an air-space management system. Russell, 1994, Devising a cost effective schedule for a baseball league. Vranas, 1994, The multi-airport ground-holding problem in air traf? c control. Weintraub, 1994, A heuristic system to solve mixed integer forest planning models. Barnhart, 1995, Deadhead selection for the long-haul crew pairing problem. â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ Bitran, 1995, An application of yield management to the hotel industry considering multiple day stays. Brusco, 1995, Improving personnel scheduling at airline stations. Kaplan, 1995, Probability models of needle exchange. Keeney, 1995, Evaluating improvements in electric utility reliability at British Columbia hydro. Peterson, 1995, Decomposition algorithms for analyzing transient phenomena in multiclass queuing networks in air transportation. Richetta, 1995, Optimal algorithms and a remarkably ef? cient heuristic for the ground-holding problem in air traf? c control. Robinson, 1995, Optimal and approximate control policies for airline booking with sequential nonmonotonic fare classes. Barnhart, 1996, Air network design for express shipment service. Bitran, 1996, Managing hotel reservations with uncertain arrivals. Eisenstein, 1996, Separating logistics ? ows in the Chicago public school system. Maclellan, 1996, Basing airtankers for forest ? re control in Ontario. Rosenthal, 1996, Optimizing ? ight operations for an aircraft carrier in transit. Thompson, 1996, DEA/assurance region SBDC ef? ciency and unique projections. Ahmadi, 1997, Managing capacity and ? ow at theme parks. Bevers, 1997, Spatial optimization of prairie dog colonies for black-footed ferret recovery. Bukiet, 1997, A Markov chain approach to baseball. Day, 1997, Flight attendant rostering for short-haul airline operations. Eppen, 1997, Improved fashion buying with Bayesian updates. Griggs, 1997, An air mission planning algorithm using decision analysis and mixed integer programming. Vance, 1997, Airline crew scheduling. Andreatta, 1998, Multiairport ground holding problem. Bertsimas, 1998, The air traf? c ? ow management problem with enroute capacities. Bixby, 1998, Solving a truck dispatching scheduling problem using branch-and-cut. Caprara, 1998, Modeling and solving the crew rostering problem. Chatwin, 1998, Multiperiod airline overbooking with a single fare class. Gopalan, 1998, The aircraft maintenance routing problem. Lederer, 1998, Airline network design. Mason, 1998, Integrated simulation, heuristic and optimisation approaches to staff scheduling. Nemhauser, 1998, Scheduling a major college basketball conference. Savelsbergh, 1998, Drive: Dynamic routing of independent vehicles. Gamachea, 1999, A column generation approach for largescale aircrew rostering problems. Hobbs, 1999, Stochastic programming-based bounding of 788 Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 ââ¬â790, à © 2007 Production and Operations Management Society â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ expected production costs for multiarea electric power systems. Keeney, 1999, Identifying and structuring values to guide integrated resource planning at BC Gas. Mingozzi, 1999, A set partitioning approach to the crew scheduling problem. Murty, 1999, The U. S. Army National Guardââ¬â¢s mobile training simulators location and routing problem. Barnett, 2000, Free-? ight and en route air safety. Barnhart, 2000, Railroad blocking. Bashyam, 2000, Service design and price competition in business information services. 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Camm, 2002, Nature reserve site selection to maximize expected species covered. Caprara, 2002, Modeling and solving the train timetabling problem. Cooper, 2002, Asymptotic behavior of an allocation policy for revenue management. Cooper, 2002, An illustrative application of IDEA (imprecise data envelopment analysis) to a Korean telecommunication company. Gans, 2002, Managing learning and turnover in employee staf? ng. Netessine, 2002, Flexible service capacity. Powell, 2002, Implementing real-time optimization models. Bertsimas, 2003, Restaurant revenue management. Brumelle, 2003, Dynamic airline revenue management with multiple semi-Markov demand. Cohn, 2003, Improving crew scheduling by incorporating key maintenance routing decisions. Deshpande, 2003, An empirical study of service differentiation from weapon system service parts. Erhun, 2003, Enterprise-wide optimization of total landed cost at a grocery retailer. Rajaram, 2003, Flow management to optimize retail pro? ts at theme parks. â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ Armony, 2004, Contact centers with a call-back option and real-time delay information. Armony, 2004, On customer contact centers with a callback option. Bollapragada, 2004, Scheduling commercials on broadcast television. Bollapragada, 2004, Scheduling commercial videotapes in broadcast television. Borst, 2004, Dimensioning large call centers. Cappanera, 2004, A multicommodity ? ow approach to the crew rostering problem. Gaur, 2004, A periodic inventory routing problem at a supermarket chain. Hamacher, 2004, Design of zone tariff systems in public transportation. Karaesmen, 2004, Overbooking with substitutable inventory classes. Qi, 2004, Class scheduling for pilot training. Zhu, 2004, Imprecise DEA via standard linear DEA models with a revisit to Korean mobile telecommunication company. Armstrong, 2005, A stochastic salvo model for naval surface combat. Ata, 2005, Dynamic power control in a wireless static channel subject to a quality-of-service constraint. Bertsimas, 2005, Simulation based booking limits for airline revenue management. Brown, 2005, A two-sided optimization for theater ballistic missile defense. Chardaire, 2005, Solving a time-space network formulation for the convoy movement problem. Dasci, 2005, A continuous model for multistore competitive location. De Vericourt, 2005, Managing response time in a callrouting problem with service failure. Holder, 2005, Navy personnel planning and the optimal partition. Jahn, 2005, System-optimal routing of traf? c ? ows with user constraints in networks with congestion. Maglaras, 2005, Pricing and design of differentiated services. Savin, 2005, Capacity management in rental businesses with two customer bases. Shu, 2005, Stochastic transportation-inventory network design problem. Su, 2005, Patient choice in kidney allocation. Wu, 2005, Optimization of in? uenza vaccine selection. Yang, 2005, A multiperiod dynamic model of taxi services with endogenous service intensity. Zhang, 2005, Revenue management for parallel ? ights with customer-choice behavior. Agur, 2006, Optimizing chemotherapy scheduling using local search heuristics. Bassamboo, 2006, Design and control of a large call center. Cook, 2006, Incorporating multiprocess performance standards into the DEA framework. Cordeau, 2006, A branch-and-cut algorithm for the diala-ride problem. Dawande, 2006, Effective heuristics for multiproduct partial shipment models. Smith, Karwan, and Markland: Growth of Research in Service Operations Management Production and Operations Management 16(6), pp. 780 ââ¬â790, à © 2007 Production and Operations Management Society â⬠¢ 789 â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ Deshpande, 2006, Ef? cient supply chain management at the U. S. Coast Guard using part-age dependent supply replenishment policies. Fry, 2006, Fire? ghter staf? ng including temporary absences and wastage. Ghiani, 2006, The black and white traveling salesman problem. Green, 2006, Managing patient service in a diagnostic medical facility. Mannino, 2006, The network packing problem in terrestrial broadcasting. Marcus, 2006, Online low price guarantees. Marklund, 2006, Controlling inventories in divergent supply chains with advance-order information. Netessine, 2006, Revenue management through dynamic cross selling in e-commerce retailing. Perakis, 2006, An analytical model for traf? c delays and the dynamic user equilibrium problem. Romeijn, 2006, A new linear programming approach to radiation therapy treatment planning problems. Washburn, 2006, Piled-slab searches. â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ Production and Operations Management â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ Easton, 1992, Analysis of alternative scheduling policies for hospital nurses. Ernst, 1992, Coordination alternatives in a manufacturing/dealer inventory system under stochastic demand. Schneeweiss, 1992, Planning and scheduling the repair shops of the Deutsche Lufthansa AG. Rajagopalan, 1993, Allocating and scheduling mobile diagnostic imaging equipment among hospitals. Malhotra, 1994, Scheduling ? exibility in the service sector. Sainfort, 1994, A pavement management decision support system. Cox, 1995, A new learning approach to process improvement in a telecommunications company. Roth, 1995, Hospital resource planning. Schneider, 1995, Power approximations for a two-echelon inventory system using service levels. Chase, 1996, The mall is my factory. Crandall, 1996, Demand management. Joglekar, 1996, A pro? t maximization model for a retailerââ¬â¢s stocking decisions on products subject to sudden obsolescence. Cachon, 1996, Campbell soupââ¬â¢s continuous replenishment program. Clark, 1997, Reengineering channel reordering processes to improve total supply-chain performance. Harvey, 1998, Building the service operations course around a ? eld project. Kolesar, 1998, Insights on service system design from a normal approximation to Erlangââ¬â¢s delay formula. Lee, 1998, Effects of integrating order/backorder quantity and pricing decisions. Boronico, 1999, Reliability-constrained pricing, capacity, and quality. Cheng, 1999, Optimality of state dependent (s,S) policies in inventory models with Markov demand and lost sales. Cook, 1999, Service typologies. Dasu, 1999, A dynamic process model of dissatisfaction for unfavorable non-routine service encounters. â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ Dube, 1999, Adapting the QFD approach to extended service transactions. Hays, 1999, The market share impact of service failures. Kapalka, 1999, Retail inventory control with lost sales, service constraints, and factional lead times. Metters, 1999, Measurement of multiple sites in service ? rms with data envelopment analysis. Nie, 1999, How professors of operations management view service operations. Soteriou, 1999, Resource allocation to improve service quality perceptions in multistage service systems. Stewart, 1999, The impact of human error on delivering service quality. Anderson, 2000, A simulation game for teaching servicesoriented supply chain management. Petersen, 2000, An evaluation of order picking policies for mail order companies. 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Thursday, April 30, 2020
Team Reflection free essay sample
The right population samples must be taken for trying a new business in a different market. An Asian restaurant might not survive if not many people in the area partake of that style of food. Surveys are completed to give researchers data from those who are in direct contact with issue. Interview methods can be used to gain suggestions on how to find possible solutions to issues along opinions of a product or service. There were a variety of sampling methods learned this week as well. The sampling methods were simple random, systematic, quota, and snowball. Simple random is used by using a population and random selecting the data to use. This can be done by using a lottery method such as pulling names out of hat. Systematic is selecting a random number such as 10 and selected every tenth individuals to use as data. Snowball is used when a researcher gets one person to identify similar people for the researcher to use. We will write a custom essay sample on Team Reflection or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Quota is used to select a group based on same characteristics such as gender. Each sampling method provides data the researcher needs for a given need. Data is collected for testing and comparison purposes. The collection of data from consumers is a key factor to business growth and decisions. The data provides insight on what consumers like, dislike, need, and want. That information influences the decisions that are made in business to gain and sustain consumers. The collection of data is done by a variety of different surveys and interviews approaches. To gain the most responses and substantial data the collection method should be quick, easy, and confidential so that consumers will be more willing to participate. Sampling methods are used to lower cost, accuracy, speedy data collection, and to gain available population elements. Data collection is far more challenging and divers than most people believe. Differences between the data sources, the individuals gathering the data, and the objectives of the research team or business leaders, all change the way that the data is collected. Information can be sampled in a variety of ways, ranging from Likert Scale internet surveys to impromptu opinion polls on the street. The sampling process requires a detailed evaluation of the population to be sampled, including a review of the methods of transmission, geographic considerations, and the targeted demographics preferred method of communication. References Cooper, D. , amp; Schindler, P. (2011). Business research methods (11th ed. ). New York, NY: McGraw-Hill/Irwin.
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